Introduction
With narrowcasting you can display intranet messages from BCS Connect directly on screens throughout your organisation. This way you also reach employees who are not behind a computer or phone every day.
In this article you'll learn how the BCS Connect narrowcasting integration works, which connections are available and how to control which messages appear on the screens.
The narrowcasting integration is not enabled by default. Contact support.plek@bcs-hr.com to activate or configure the connection.
How does narrowcasting via BCS Connect work?
BCS Connect provides a scalable narrowcasting solution. Messages published on the intranet can be automatically pushed to narrowcasting screens in locations such as canteens, reception areas, production halls and care wards. Important internal communication stays visible — even for employees who have no or limited access to the intranet.
In many organisations — for example in healthcare, construction, childcare and industry — employees do not work in an office every day. Narrowcasting helps you reach them effectively with announcements, news and updates.
There are two ways to connect BCS Connect to narrowcasting:
- Easyscreen by Fairview (recommended): a ready-made app integrates BCS Connect directly with Easyscreen, an internationally leading narrowcasting platform. No custom development required.
- Other narrowcasting providers: any provider can use the BCS Connect REST API to retrieve messages and display them on their own screens.
Don't have a narrowcasting provider yet? Easyscreen is the fastest route to a working connection, because the integration is ready out of the box.
Which messages are shown?
You decide which intranet messages appear on the screens. The connection is fully configurable:
- Number of messages: set how many messages rotate on the screen.
- Source channels: choose the channels messages may be pulled from (for example News, HR or Announcements).
- Groups: limit the selection to specific groups or departments so that screens in different locations show relevant content.
Messages are refreshed automatically as soon as they are published or updated on the intranet. This keeps the content on the screens up to date at all times.
Connecting narrowcasting to BCS Connect
The narrowcasting connection is configured by BCS. Follow these steps to get the integration started:
- Send an email to support.plek@bcs-hr.com requesting that narrowcasting be enabled.
- In your request, indicate which provider you use: Easyscreen or another provider via REST API.
- Specify which channels and groups should serve as the source, and how many messages should be displayed on the screens at the same time.
- Support will contact you to activate the connection and review the settings together.
- Once activated, the selected intranet messages will appear automatically on the connected narrowcasting screens.
Troubleshooting
No messages appear on the narrowcasting screen
- Check whether the selected channels or groups currently contain published messages.
- Check that the screen is connected to the internet and that the narrowcasting app is running.
- Wait a few minutes — when first activated, retrieving messages can be briefly delayed.
The wrong messages are being displayed
- Check which channels and groups are linked to the connection.
- Adjust the source settings via support if certain channels or groups need to be added or removed.
Our provider can't connect via the REST API
- Ask your provider to request the BCS Connect API documentation through support.
- Check that the API credentials are configured correctly and have not expired.
Other questions or issues
Contact support if the issue persists. Send an email to support.plek@bcs-hr.com.