On the Success Factors page, you will find an overview of the key success factors measured with the Smart Conversation within your team, department, or the entire organization. This page provides insight into the factors that, for example, influence employee satisfaction. Here, you can see which success factors are important to your employees and how your organization is performing in these areas. By using this information, organizations can take targeted actions to improve employee satisfaction and engagement.
Key Terms
Success Factors: the indicators used to measure a specific topic. In the case of employee satisfaction, success factors represent the indicators that are important for promoting employee satisfaction.
Score: this indicates how the success factor is perceived by the selected group in the selected round.
Priority: a success factor that is considered important by a group according to the results of the Smart Conversation.
Filter the Results of Your Smart Conversation
If there are multiple Smart Conversation topics, first select which topic’s relevant success factors you want to view.
If there are multiple rounds, first select which round you want to view. From the second round onward, it is possible to compare rounds with each other.
Select whether you want to view the success factors for the entire organization or only for a specific team or department.
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How to interpret the success factors
Below the success factors, all factors are displayed for the selected rounds and target groups. The scores for success factors are indicated with colors:
Red: the success factor needs attention for improvement according to the selected group, with a low score.
Yellow: the success factor could be improved, with an average score.
Green: the success factor is perceived as good and already receives sufficient attention, with a high score.
Important success factors are marked with the 🌐 icon, indicating that they are important according to employees, relevant for the entire organization, and should be prioritized. The three most important success factors are displayed on the left.
Example 1
For the Smart Conversation on Employee Satisfaction, we are looking at the Success Factors from Round 1 for the entire organization.
The results show that Being Heard is an important success factor across the organization (see 🌐). Currently, employees feel that this could be improved by the organization when looking at all employees.
For the Sales team, compared to the organization as a whole, they believe that Being Heard is going well within the team (see ).
The IT team, on the other hand, feels that Being Heard is not going well within the team and requires attention when compared to the organization as a whole (see 🌐).
Example 2
For the Smart Conversation on Employee Satisfaction, we are looking at the Success Factors from Round 1 for the Developers team. The results only show the relevant success factors for the Developers team. Success factors that are not displayed are not considered important for this team.
The results show that Feeling of Meaningful Contribution is an important success factor for this team. This factor is also an important success factor for the entire organization (🌐). According to the Developers team, the organization should pay attention to this (see ).
The results also show that Role Differentiation; doing what you are trained for is important for this team. This is not considered an important success factor for the organization as a whole. The Developers team perceives this as going well, and the organization does not need to devote extra attention to it.
Comparing Success Factors
For multiple rounds, it is possible to compare one round with a previous round, for example, Round 2 with Round 1. By comparing success factors across rounds, you can see how they were evaluated in earlier rounds relative to other rounds, either for the entire organization or within a specific team or department.
First, select a round on the left side.
Choose which round you want to compare it with.
If you only want to view the results of a later round and do not want to compare, click the X next to "Compare round."
When there is a shift in priorities for a success factor, this is shown with a gradation in the score.
Example 1:
We are looking at the results from Round 2 for the entire organization (see image above). These are compared with the results from Round 1.
According to the results above, Aligning with My Ambitions is a priority for the organization in Round 2. In this round, employees consider it important, and the organization needs to pay attention to it.
The gradation ranges from blank to red. In Round 1, this success factor had no score, and employees felt it did not require priority. In Round 2, employees consider this success factor important, and the organization needs to give it extra attention.
Key Terms
Focus: When comparing rounds, focus indicates the extent to which the organization has addressed the factor compared to previous rounds. This is only applicable when there has been an earlier round.
New: This success factor was not relevant in the previous round but is relevant in this round.
↑: This success factor has increased in score in this round. It had a lower score in a previous round and is now perceived more positively by employees.
↓: This success factor has decreased in score in this round. It had a higher score in a previous round and is now perceived less positively by employees.
Example 2:
Tip! Click on a success factor to compare the scores of both rounds!
We are looking at the results from Round 2 for the Management department (see image above). These are compared with the results from Round 1.
According to the results above, Aligning with My Ambitions is a priority for Management in Round 2, as well as for the organization (🌐). In this round, Management considers it important, and the organization needs to pay attention to it. This success factor is new and was not relevant for Management in the previous round.
Continuously Looking for Improvement Opportunities is new in Round 2. This means that in Round 1, this factor did not require priority according to Management. The team feels that the organization has given some focus to this success factor compared to Round 1. In Round 2, the score is low (), so the team believes the organization needs to give much more attention to this factor.
By clicking on Feeling of Meaningful Contribution, we can compare the scores for this factor across both rounds. We see that the score has decreased in Round 2. After Round 2, the organization must pay significant attention to this factor.
Non-Relevant Success Factors
At the bottom of the page, you will find the success factors that are no longer relevant for this team in this round. These were considered important in the previous (selected) round.
Note! To protect employee anonymity, it may happen that no results are visible for certain target groups. Also see: Help! I don’t see any results or the results are incorrect for my Smart Conversation.
Smart Conversations is part of Plek Empower and Plek Engage. For more information about your organization’s Plek subscription or Smart Conversations, contact your account manager or send an email to support@plek.co.