Introduction

Reactions and comments are a simple way to show what you think of a post on the intranet. They lower the threshold to engage and help build a more connected organisation.

In this article you'll learn how to react with one of the six reaction icons, how to leave a written comment, how to view the reactions of others and how (as an administrator) to disable reactions or comments on sensitive or formal posts.

How does reacting to posts work?

There are two ways to respond to a post on the intranet. Choose the option that best fits what you want to express.

• Reaction icon (recommended for quick feedback): Show how you feel with a single click. Six reaction types are available.
• Written comment: Post a text response below the post. Useful for more detailed feedback, asking questions or starting a conversation.

Both options are available on desktop and in the mobile app.

The six reaction types

Below every post you can choose from six reaction icons. Each icon has its own meaning and helps you communicate how you feel about the post without using words.

• 👍 Like — Show appreciation or interest.
  For example: a colleague shares photos from a team outing.
• ❤️ Love — Show enthusiasm or engagement.
  For example: someone shares an important milestone.
• 🤝 Support — Show support or empathy.
  For example: a colleague shares a personal message.
• 🎉 Celebrate — Celebrate an achievement or milestone.
  For example: a work anniversary or certification.
• 💡 Insightful — Show that you feel inspired.
  For example: someone shares a special story or insight.
• ✅ Done — Confirm that something has been completed.
  For example: a reminder or task that has been finished.

Reacting with a reaction icon

Follow these steps to add a reaction icon to a post:

1. Hover over the like button below the post.
2. Choose one of the six reaction types from the pop-up menu.

3. Your reaction is saved instantly and appears below the post.

   

Viewing other people's reactions

Want to see how your colleagues have reacted? You can see at a glance who posted which reaction.

1. Scroll to the reaction icons below the post.
2. Click on the displayed emojis below the post.
3. Review the overview to see which colleagues left which reaction.

Leaving a comment

Use a comment when you want to respond in more detail or start a conversation. For example:

• To give a compliment or add context.
• To share additional information.
• To ask a question.
• To start a conversation with colleagues.

Follow these steps to leave a comment:

1. Scroll to the bottom of the post.
2. Click in the text field and type your comment.
3. Optionally add an emoji, GIF or attachment using the icons in the text field.
4. Press Enter to post your comment.
5. Your comment appears immediately below the post.

Disabling reactions or comments (for administrators)

For formal or sensitive posts you may want to disable reactions or comments. As an admin or content manager you can configure this per post via the advanced settings.

Disabling reactions and comments

1. Open the post on which you want to disable interaction.
2. Open the advanced settings of the post.
3. Toggle 'Disable reactions' on to block the six reaction icons.
4. Toggle 'Disable comments' on to block written responses.
5. Save the settings.

Troubleshooting

My reaction isn't showing up

• Refresh the page to see if the reaction appears.
• Check whether the administrator has disabled reactions for this specific post.
• Check your internet connection.

I can't see a text field to leave a comment

• The administrator may have disabled comments for this post.
• Scroll all the way down below the post — the text field sits beneath any existing comments.

I can't change my reaction icon

• Hover over the like button again and select the icon you want. The previous icon is replaced automatically.
• On the mobile app, press and hold the like button to open the selection menu.

The issue persists

If none of the above resolves the issue, contact support at support.plek@bcs-hr.com.