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Password reset

 

Introduction

Forgot your password? You can easily create a new password yourself from the login screen. There is no need to contact your administrator or support to regain access.

In this article you will learn how to request a new password, what to do if you do not receive the email, and what to be aware of if your organisation uses Single Sign-On (SSO).

Important:
Does your organisation use Single Sign-On (SSO) and do you log in with your organisation's credentials? In that case you cannot create a new password via the intranet. Read more about logging in with SSO here.

 

How does ‘Forgot password’ work?

When you request a new password, you will receive an email containing a unique link. Use this link to set a new password. The link is valid for a limited time only — if it has expired, simply request a new one.

  • Reset via the login screen (recommended): the fastest way to regain access to your account.
  • SSO users: your password is managed by your organisation and cannot be reset through the intranet.

 

Requesting a new password

Follow the steps below to create a new password:

  1. Go to the login screen and select Log in with email and password.

  2. Click Forgot password.

    Login screen showing the 'Forgot password' option

  3. Enter the email address for which you want to create a new password.
  4. Click Send. You will receive an email containing a link to create a new password.
  5. Open the email and click the link. Enter your new password twice and confirm.
  6. You can now log in with your new password.
Tip:
Choose a strong password of at least 8 characters, containing a mix of uppercase letters, lowercase letters, numbers and a special character. Do not reuse a password from another website.

 

Troubleshooting

I haven't received an email

  • Check your Spam or Junk folder.
  • Make sure you entered the correct email address — use the email address linked to your account.
  • Wait a few minutes and request a new reset link if needed.
  • The link has limited validity. Request a new link from the login screen.
  • Open the link in the same browser where you submitted the request.

I don't remember my email address

Contact your administrator.

I see a message saying my account uses SSO

Your organisation uses Single Sign-On. You need to change your password via your organisation, not through the intranet. Read more about logging in with SSO here, or contact your IT department.

If the issue persists, please send an email to support.plek@bcs-hr.com.