Channels and groups form the basis of centralized and personalized communication. Check out our help pages on channels and groups for explanations of the main functionalities.
Difference between channels and groups
A common question: when do I use a channel and when do I use in a group and what is the difference. To answer this question, it is important to put the differences side by side:
| Channel | Group |
|---|---|
| Is part of the general section of Plek | Is part of the personalized section of Plek |
| Is primarily a platform wide message stream | Is a self-contained section (community) within the platform |
| Visible to all users on the platform | Visible only to group members, or - if it is an open group - to interested non-members |
| Contains relevant messages and information for all users | Contains specific messages and information for group members, or - if it is an open group - for interested non-members |
Example 1:
There is an important message from management that needs to be shared with the entire organization.
This is a message that is relevant to all users, for this you use a channel.
Example 2:
You want to collaborate with a group of colleagues on a project, you want to share documents and be able to send each other messages.
This is a topic relevant to a specific group of users, for this you use a group.