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Starting a group chat


Introduction

The chat feature on the intranet lets you exchange messages quickly with one colleague or with several colleagues at once. A group chat lets you talk to all members of a group you belong to.

In this article you'll learn how the group chat works and how to start a conversation with the members of one of your groups in two different ways.

Note:
Group chat is only available if the group functionality has been enabled by your organisation. Contact support if you can't see the chat page inside a group.

 

How does the group chat work?

A group chat is a shared chat page where every member of the group can post and read messages. There are two ways to start a group chat with an existing group:

  • Via Groups (recommended): useful when you also want to navigate inside the group, not just chat.
  • Via the chat bar: the quickest route when you only want to chat without opening the group page first.

Want to start a new group chat with several people who don't form an existing group yet? See the article Starting a group chat.

 

Starting a group chat

Below you'll find how to open a chat with the members of an existing group.

Via Groups

  1. Click Groups in the navigation bar.

    Navigation bar with the Groups menu item highlighted

  2. Click the group you want to chat with.

  3. In the group menu, click Chat. The chat page opens and you can start chatting with all group members right away.

    Group menu with the Chat tab opened

Via the chat bar

  1. Click the arrows on the notification bar in the bottom left to open it.
  2. The side bar opens with a list of notifications from groups and personal chats.
  3. Find the group you want to chat with — use the search field at the top of the side bar if needed.
  4. Click the group. The chat opens immediately and you can start typing.

 

Troubleshooting

I don't see a Chat tab in my group

  • Group chat may not be enabled in your organisation. Contact support to have it activated.
  • Check that you're actually a member of the group. Only group members can access the chat page.

I can't find the group in the chat bar

  • Use the search field at the top of the side bar to search by group name.
  • If the group hasn't had a chat message yet, it only appears in the chat bar after the first message is posted. Open the group via Groups first.

My question isn't listed here

Contact support if the problem persists. Send an email to support.plek@bcs-hr.com.