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Introduction on success increase

 

Introduction

The 5-step adoption model helps you get the most out of your communication platform. The model is built around a process of five sequential steps: from activating accounts to getting users to contribute.

In this article you'll get acquainted with this model. For each step we refer to a detailed page where you can read which options the platform offers to achieve optimal adoption and success.

Please note:
This step-by-step plan has a logical structure: each step can create a blockage (barrier point) for the next. If you want to get everything out of your adoption, don't skip any step and improve the items in the correct order.

 

A process in 5 steps

Increasing engagement and user success happens in five steps. At each step it's important to understand what's going well and what could be improved. With the Insights statistics module you measure how your platform is doing at each step. Each step builds on the previous one. 

  1. Reach — Make sure user accounts are activated and users log in successfully. An account that isn't activated can't log in and therefore can't consume information.
    Read more: Increase Reach
  2. Visit — Make sure users visit the platform regularly and turn them into returning users.
    Read more: Increase the number of Visits
  3. View — Get users to read (group) messages, information and reference material.
    Read more: Increase the number of Views
  4. Interact — Get users to actively take part in discussions and conversations, give feedback and interact with one another.
    Read more: Encourage users to Interact
  5. Contribute — Get users to actively contribute by posting or sharing information and reference material.
    Read more: Improve Contribution
Info:
Each step has its own detailed page with the options the platform offers to achieve optimal success and high adoption. Start at the top and work through the steps in order, and use Insights to track your progress at each step.

 

Need help?

Would you like help increasing your adoption, or do you have questions about a specific step? Contact your account manager or send an email to support.plek@bcs-hr.com.